Support Staff | Reputations

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Posted an answer
How do you edit padding for timeline content?

Hello ryoneos, I thought you want to customize space between of timeline content. (but it may gone for wrong) Please don't worry for about it! Could you please leave us your website url or any screenshot...

April 8, 2019 5
Posted an answer
I installed the menu following documentation but navigation doesn’t work

Hi Elsa, I saw your website. You gaven CSS ID(s) for your sections correctly but missed on your menu links. Please don't give your website url with your CSS ID in your menu link. It's enough only #services,...

April 8, 2019 5
Commented on a post

Glad to hear that and you welcome! We will be here always for you.

April 8, 2019 2
Posted an answer
Preview Mugi has a contact form at the bottom of the page, but can’t find this option in the content section

Hello Elsa, It needs to create your form with using Contact Form 7 plugin. You can paste this contact form code: https://pastebin.com/JbcSX49L After created the form you have to paste shortcode of your...

April 5, 2019 5
Commented on a post

Could you please show us your website?

April 5, 2019 2
Posted an answer
How do you edit padding for timeline content?

Hi there, There is needs little css modification for editing space timeline content block. Please try to paste CSS code below in your Customizer -> Additional CSS section. (60px is just example) .timeline...

April 3, 2019 5
Posted an answer
I installed the menu following documentation but navigation doesn’t work

Hi there, (1) Your section CSS ID and menu URL must be same. https://d.pr/free/i/UivM6d https://d.pr/free/i/heLcCO (2) The page layout must be selected "Page One Page" https://d.pr/free/i/1tX230...

April 3, 2019 5
Posted an answer
I cannot install bought Mugi Theme

Hello, You can use WP Reset plugin to clean all the old data. Once, you have to uninstall plugins and themes after reset your site. Then you can re-install your theme and import demo data. It will be...

March 15, 2019 5
Posted an answer
I cannot install bought Mugi Theme

Hi there! A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the...

March 14, 2019 5
Posted an answer
The demo import has finished, but there were some import errors.

Hello, It looks can not transfer image files from our server to your website because your hosting/server's IP address blacklisted on our server. We can unblock your IP if you have provide us. Regards

March 7, 2019 5
Commented on a post

Hi, It doesn't need if you built your own content. You're welcome 🙂

March 1, 2019 2
Posted an answer
Mugi isn’t working with Elementor Pro

Hi Kevin, We updated the theme today. So, please update your theme and re-install Mugi Elementor Elements (v1.1) plugin. Hope the issues are now fixed. Also, please don't forget to re-install demo contents!...

March 1, 2019 5
Posted an answer
Mugi isn’t working with Elementor Pro

Hi Kevin, Thanks for your purchase! We apologize for that issue. Could you please let us know you got white screen in which section? We're tested the theme with Elementor Pro version 2.4.5 when notice...

February 28, 2019 5
Commented on a post

It seems your server/host's IP address blacklisted on our server. Could you please provide us your server/host IP address? We will be unblock the IP.

February 21, 2019 2
Posted an answer
Required plugins

Cześć, Te wtyczki zawarte w "includes/plugin-activation" w twoim motywie. Pozdrawiam

February 21, 2019 5
Posted an answer
Penta not functioning

Hi David Ward, Could you please provide us WP login details? We will check it for you. Please don't worry about the privacy, this topic marked as private. Regards

February 18, 2019 5
Posted an answer
ARIKO theme list portfolio by category

Hi David, Thanks for your kind words. Unfortunately, this feature not available in the portfolio element yet, but don't worry about that we planned to add this feature in this element soon. Hope you...

February 18, 2019 5
Posted an answer
Install error

Hi Lauren, Unfortunately, Talib is a HTML template and not compatible with the WordPress, also we noted this on the item description page. https://d.pr/free/i/BT2l1R Regards

February 18, 2019 5
Commented on a post

Hi, could you please provide us any url? Regards

January 31, 2019 2
Posted an answer
Cannot install Mayo theme – Missing stylesheet styles.css

Great to hear that! You can submit your request here: https://themeforest.net/refund_requests/new We will approve it when recieve your request. If you have any other questions and help, please don't...

January 31, 2019 5
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